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Colorado Mountain Club
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Jobs & Internships

 

Thank you for your interest in employment with the Colorado Mountain Club!

Organization Overview

The Colorado Mountain Club has been delivering education, conservation and recreational opportunities to the Colorado public since 1912. The CMC acts as a gateway to the mountains for novices and experts alike, offering an array of year-round activities, events and schools centered on outdoor recreation. The Club connects thousands of adventure-loving mountaineers and teaches the skills to safely and respectfully maximize living in an outdoor playground.

The CMC provides equal employment opportunities to all people regardless of race, age, sex, disability, marital status, sexual orientation, ethnicity, religion or any other basis protected by law.

 

STAFF POSITIONS
 

Membership Services Associate

 

PART TIME & SEASONAL POSITIONS

 

 

INTERNSHIP OPPORTUNITIES
 

Marketing and Content Internship

Youth Education Program Intern- Winter/Spring

Youth Education Program Intern- Summer

 

 

Membership Services Associate

Specific Responsibilities

CMC is seeking an energetic, full-time Membership Services Associate to join our team in Golden, Colorado. Reporting to the Membership Director, this position should be passionate about the mountains and the people who recreate in them, providing outstanding customer service.

Customer Service

  • Deliver terrific customer service to our members, volunteers, guests, and community members via the phone, email and in person
  • Connect members and non-members to the resources they need to participate in CMC activities
  • Handle complex and/or complicated calls to provide critical information; troubleshoot when members have questions, complaints, or issues. Transfer calls to applicable staff
  • Interface with all CMC departments, as well as work with members and volunteers from every corner of the state of Colorado

Membership

  • Manage member renewal communication strategy and implementation
  • Ensure timely and accurate processing of membership payments
  • Enter and amend membership data, processing membership mailings and billing
  • Run membership reports, schedule logistics, and use email marketing software to communicate with members
  • Manage printing of member cards and renewal notices
  • Assist with outreach and promotional events, providing membership and volunteer information and sales
  • Gain supervisory experience by managing volunteers and interns in the membership services office
  • Acquire 1-2 new member benefits per quarter

Office Administration

  • Maintain clean work environment, front desk area and promotional areas around building
  • Handling and delivering all incoming and outgoing mail
  • Order and stock office supplies
  • Manage building bookings for schools and CMC groups

Skills and Qualifications

Highly organized, detail oriented and self-motivated with exceptional interpersonal and communication skills. Attention to detail and the ability to prioritize workload, meet deadlines and perform gracefully under pressure is a must. Professional attitude with the ability to effectively convey the organization’s mission to members. Team player able to work independently with minimal supervision and be personally accountable for decisions. Able to collaborate with individuals and departments across the organization.

  • Bachelor’s degree required.
  • Excellent verbal and written communication skills required.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) required; advanced proficiency in Excel preferred.
  • 1+ years of experience in a leadership customer service or help desk capacity preferred.
  • Experience implementing online ticketing systems and other customer service tracking tools preferred.
  • Professional experience in the outdoor recreation industry or nonprofit field preferred.
  • Strong experience and capabilities in implementing and managing information including essential systems for working with customers, administrative and financial procedures, and creating benchmarks for success.
  • Results-oriented, solution-focused, and an excellent ability to work with a wide range of stakeholders, volunteers, and partners.
  • Team player who values the mission of our 100-year old organization and co-workers.
  • High energy and a passion towards improving the customer experience.
  • Willingness to work a flexible schedule and occasional overtime when needed.
  • Maintain a balance between company policy and customer benefit in decision making. Handles issues in the best interest of both customer and organization.
  • A passion for the mountains and outdoor recreation, such as climbing, skiing, mountain biking or other activities.

Salary & Benefits

The starting salary for this position is $31,000 depending on experience and qualifications.  In addition to an exciting work atmosphere, the Colorado Mountain Club offers generous employee benefits, including:

  • Generous paid time off, including vacation, sick leave, and 12 paid holidays plus the week between Christmas Day and New Year’s Day
  • Paid volunteer time off
  • Group health/dental/vision/life/disability insurance
  • Retirement plan with a percentage matched by employer
  • Offices in the historic American Mountaineering Center, within walking distance of downtown Golden restaurants and amenities
  • Employee discounts on outdoor gear and CMC schools

The Colorado Mountain Club is committed to equal employment opportunity for all persons, regardless of race, color, national origin, religion, gender, sexual orientation, age, genetic information, disability, or any other category protected under federal, state, or local law.

To Apply

Please send resume and cover letter to laurenshockey@cmc.org with “Membership Services Associate” in the subject line.  Deadline to apply is November 27,2019. No phone calls, please.

 

Youth Education Program Intern- Winter/Spring

The Colorado Mountain Club’s Youth Education Program (YEP) provides active learning through outdoor and adventure education. YEP uses an experiential approach to connect youth with their local surroundings, making learning relevant and fun by utilizing Colorado’s greatest natural resource: the mountains!  School-year at YEP consists of day programs for students K-12 throughout the greater Denver area.  Programs take place at the American Mountaineering Center, in schools, and at outdoor field locations.

Preferred Skills and Experience:

  • Positive attitude and sense of humor.
  • Ability to relate to school-age children and adults of all backgrounds; including classroom behavior management.
  • Self-directed, innovative thinker.
  • Excellent verbal and written communication skills.
  • One or more of the following:
    • Experience in natural science or related field.
    • Experience working in outdoor hiking and climbing programs.
    • Experience with snow, avalanche science, or snowshoeing (Winter only)
    • Experience facilitating teambuilding and group games. 
    • Experience teaching youth from diverse backgrounds in environmental education and/or adventure education.

Position Responsibilities:

  • Instruct curriculum for the Youth Education Program (YEP). Activities are indoors/outdoors and are experiential, using models, props, games, and other hands-on teaching methods. Participants are children in grades K-12, and adult chaperones. Typically instruction will occur in groups of 20 people or less.  
  • Assistant instructor for indoor and outdoor rock climbing and slacklining.
  • Assistant instructor for outdoor ecology and geology hikes.
  • Assistant instructor for science curriculum in the classroom. 
  • Facilitate a positive, fun learning environment through appropriate classroom behavior management, language and teaching methods.
  • Prepare activities, materials, and equipment for programs as needed.  Clean up program areas.
  • Provide curriculum feedback and ideas to the YEP program design team.
  • Assist with general office administration tasks for the YEP program.

Requirements:

  • Must be 18 years or older.
  • Interest in the outdoors, particularly science, natural history or recreation.
  • Experience working with youth.
  • Rock climbing experience, demonstrating competency in the fundamental skills including: belaying, back-up belaying, knot tying, equipment, and communication (highly preferred).
  • First Aid and CPR desired.
  • Able to carry loads up to 30 pounds.
  • Ability to provide personal transportation to and from the American Mountaineering Center in Golden, CO.

Time Commitment & Compensation:

  • Winter/Spring Internships: 15-20 hours per week, Jan- late May (dates flexible).
    • Summer and Fall internship opportunities also available
  • This is an unpaid internship with a small travel stipend.
  • Access to pro-deals with hundreds of outdoor brands.
  • Access to free outdoor skills classes with the CMC.

How to Apply

Submit a resume and a cover letter with your goals and why you would be a good fit for the position via email to kathynguyen@cmc.org by January 3, 2020 (Winter start) or February 14, 2020 (Spring start)

 

Youth Education Intern - Summer

The Colorado Mountain Club’s Youth Education Program (YEP) provides active learning through outdoor and adventure education. YEP uses an experiential approach to connect youth with their local surroundings, making learning relevant and fun by utilizing Colorado’s greatest natural resource: the mountains! Summer programming at YEP consists of week-long day and overnight programming for students ages 9-18. Programming includes week-long climbing and multi-adventure camps throughout Colorado.

Preferred Skills and Experience

  • Positive attitude and sense of humor.
  • Ability to relate to school-age children and adults of all backgrounds.
  • Self-directed, innovative thinker.
  • Excellent verbal and written communication skills.
  • One or more of the following:
    • Experience in natural science or related field.
    • Experience working in outdoor hiking and climbing programs.
    • Experience teaching youth from diverse backgrounds in environmental education and/or adventure education. 

Position Responsibilities

  • Work with YEP Field Instructor as an assistant instructor on climbing, hiking, and overnight programs.
  • Assist instructor in risk management for all group activities.  
  • Facilitate a positive, fun learning environment and group culture.
  • Lead youth in games and activities.  Topics may include teambuilding, outdoor discovery, natural/environmental science, and survival skills.
  • Coach students in climbing concepts such as knot tying, belaying, back-up belaying, and climbing technique.
  • Assist with set up and break down of climbing sites as needed.
  • Prepare activities, materials, and equipment for programs as needed.  Clean up program areas.
  • Provide program feedback and ideas to the YEP.

Requirements

  • Must be 18 years or older.
  • Interest in the outdoors, particularly science, natural history or recreation.
  • Experience working with youth.
  • Rock climbing experience, demonstrating competency in the fundamental skills including: belaying, back-up belaying, knot tying, equipment, and communication, highly preferred.
  • First Aid and CPR desired.
  • Able to carry loads up to 45 pounds.
  • Ability to provide personal transportation to and from the American Mountaineering Center in Golden, CO.
  • Ability to work 1-3 weeks of overnight programming.

Time Commitment & Compensation

  • June 1-August 8, 2020
  • 5 day training prior to summer programs
  • 30-40+ hours per week, depending on programming.
  • Typical work day is 8am-4pm, Monday-Friday unless on an overnight program.
  • Interns are paid a monthly stipend, depending on experience.
  • Free CMC membership to gain pro-deals with hundreds of outdoor brands and access to free outdoor skills classes with the CMC.

How to Apply

Submit a resume and a cover letter with your goals and why you would be a good fit for the position via email to kathynguyen@cmc.org by March 29, 2020.

 

Marketing and Content Intern 

Reports to: Marketing & Communications Manager

Role: The Marketing Content Intern will create, edit and organize content in support of the external communications goals of the Colorado Mountain Club.  

Overview: This outstanding individual will be a self-motivated and talented communicator with the ability to follow through simultaneously on various projects. The ideal candidate will have a strong attention to detail and superior written and verbal skills. Enjoy a flexible schedule, working in beautiful and historic Golden, and spending time with passionate mountaineers and their equally passionate dogs. After work, take a tour of the Coors brewing facility, tube down Clear Creek, or enjoy some of the nation’s best rock climbing in Clear Creek Canyon—all within walking distance of the office!

Responsibilities:           

  • Write short, engaging digital posts for the CMC blog, The Clubhouse
  • Provide articles for Trail & Timberline, the CMC’s biannual magazine
  • Create, edit and update website content
  • Assist with marketing collateral, such as brochures and sponsorship packets
  • Draft manuals, handbooks and other technical documents
  • Manage social media content  (Facebook, Twitter, Instagram)
  • Write and distribute press releases
  • Provide copy for digital newsletters, member communications, membership campaigns and other marketing e-mails
  • Represent the CMC at outdoor industry events
  • Gather and/or create graphic images to support marketing e-mails, website content, print materials and social media posts
  • Special projects as assigned 

Education/Work Experience:

  • Minimum of college level Junior classification; at least 1 year of previous work experience
  • Knowledge of and significant interest in journalism, marketing, communications, social media and public relations preferred
  • Some graphic design experience a plus

Recommended Skills:

  • Expert user of Microsoft Office Suite
  • Experience creating and managing social media content
  • Experience with WordPress or similar online blogging software
  • Familiarity with AP style
  • Experience with Adobe Creative Suite
  • Experience with websites, content management systems and basic HTML code 

Hours & Compensation:

  • The Marketing Content Intern works between 8-16 hours per week depending on desired hours
  • Preferred start date June 2019 with a flexible end date
  • Occasional evening or weekend work may be requested for special events
  • This is an unpaid internship, offering plenty of perks and valuable experience in the outdoor industry
  • The CMC can coordinate with accredited universities to provide credit for hours completed

How to Apply

Submit a resume and a cover letter with your goals and why you would be a good fit for the position via email to marketing@cmc.org.